Orders are processed after payment confirmation, with standard delivery typically taking 10–12 days. Ready-to-ship items are dispatched within 2 working days and usually arrive within 7 days across India, depending on courier and location. Custom or made-to-order pieces follow a timeline agreed upon before the order is confirmed.

Shipping charges are shown at checkout, and tracking details are shared once your order is dispatched. Please ensure your name, address, PIN code, and contact details are accurate — Mura Muse isn't responsible for delays or failed deliveries caused by incorrect information.

Delays due to courier issues, weather, holidays, or other circumstances beyond our control aren't considered a failure to deliver. If a package is returned due to an incorrect address, refused delivery, or repeated failed attempts, re-shipping charges may apply.

If your order arrives damaged or tampered with, please record an unboxing video and keep the packaging — this is required to process any claims.

International shipping isn't currently offered and must be confirmed separately with us.

For any shipping questions, contact info@muramuse.com with your order number.

Please find detailed policy here.

Mura Muse operates a no-refund policy, except where required by Indian consumer law. Customised, personalised, and made-to-order products cannot be cancelled, returned, or exchanged once production has begun, unless the item is defective or doesn't match the agreed specifications.

A continuous unboxing video is required at delivery to support any claim of damage, defect, or an incorrect/incomplete item. Claims must be submitted within 48 hours of delivery, along with your order number, the unboxing video, and clear photos or videos of the product and packaging. Claims lacking this evidence may be declined.

As handcrafted, hand-block printed items, please note that slight variations in colour, print, texture, and finish are natural characteristics — not defects.

To be eligible for an approved return or exchange, products must be unused, unwashed, and in original condition with tags and packaging intact. Approved refunds are processed to the original payment method. Return shipping is covered by Mura Muse when the issue is on our end (defect, wrong item); otherwise, it's the customer's responsibility.

To start a return or exchange request, email info@muramuse.com with your order number, product details, reason for the request, and supporting photos/videos.

This policy does not limit any consumer right or remedy protected under Indian law.

Please find detailed policy here.