Terms & Conditions

By using our website or placing an order, you confirm that you have the legal right, capacity, and authority to enter into this agreement and to fulfil the obligations set out in these Terms.

• Payment Method — any credit card, debit card, net banking, UPI, digital wallet, or other payment mechanism accepted on our website.
• Website — [www.muramuse.com], together with any related mobile experience we operate.
• Order — a request placed by you to purchase one or more products listed on the Website, in exchange for the Order Value.
• Order Value — the total amount payable by you for an Order, including applicable taxes, duties, and shipping charges.
• Customer / You — any person browsing, purchasing, or otherwise using the Website.

You agree that we may collect, store, and use the information you provide in order to process and deliver your Order, communicate with you about it, and improve our products and services. We may also share this information with trusted third parties (such as payment processors and shipping partners) strictly for the purpose of fulfilling your Order, or where required by law.

You agree to provide true, complete, and current information when placing an Order — including your name, delivery address, contact details, and payment information — as needed to fulfil your purchase. You are responsible for the accuracy of the sizing, shipping, and contact details you submit at checkout.

You may only use our Website for its intended purpose: browsing and purchasing our products. In using the Website, you agree not to:

• Scrape, harvest, or systematically collect content, images, or pricing data from the Website without our written permission.
• Attempt to bypass, disable, or interfere with any security feature of the Website.
• Impersonate another person, or use the Website to harass, defraud, or mislead others.
• Use automated tools, bots, or scripts to place orders, create accounts, or interact with the Website.
• Upload or transmit viruses, malicious code, or anything that disrupts the Website's normal operation.
• Reverse-engineer, decompile, or copy any part of the Website's underlying software.
• Use the Website for any competing, resale, or commercial purpose not authorised by us.

If you receive a product that is defective, damaged, or materially different from its description, your recourse is to follow our https://muramuse.com/returns/, which governs eligibility, timelines, and refund or exchange terms. Beyond the remedies set out in that policy, we do not accept liability for any further losses arising from your purchase. You agree to hold Mura Muse and its team harmless from claims arising out of your breach of these Terms.

If we offer areas of the Website for customer reviews, any review you submit must be based on genuine, firsthand experience with our products. Reviews must not contain offensive, discriminatory, or abusive language, false or misleading claims, or references to illegal activity. We may accept, edit, or remove reviews at our sole discretion, and reviews reflect the views of their authors, not of Mura Muse. By posting a review, you grant us a non-exclusive, royalty-free, worldwide licence to display and reuse that content in connection with our business.

These Terms are governed by the laws of Maharashtra, and the courts of Mumbai shall have exclusive jurisdiction over any dispute arising from them. Where required, disputes may first be referred to good-faith negotiation between the parties before any formal proceedings are initiated.

If you have a question or complaint about an Order — including delayed delivery, payment issues, or a request for a refund or exchange — please reach out to us at muramuse96@gmail.com and we'll get back to you as soon as we can.

When you place an Order, you enter into a binding agreement to purchase the listed product(s) at the stated price, using a legitimate and accepted Payment Method. Product colours may vary slightly from photographs due to display settings and the handcrafted, natural-fibre nature of our pieces. Any codes, passwords, or order references we issue to you should be treated as confidential and not shared with third parties. Content on this Website is provided for general information only and does not constitute advice. We do not guarantee the Website will be uninterrupted, error-free, or free of viruses, and you are responsible for maintaining appropriate protection on your own device.

All product prices displayed on our website are inclusive of the applicable Maximum Retail Price (MRP).

For international orders, Mura Muse ships on a DDU (Delivery Duty Unpaid) basis. This means that the product price and shipping charges do not include any import duties, customs duties, or local taxes applicable in the destination country.

Any such charges are the responsibility of the recipient and must be paid upon delivery, or as required by local customs authorities, for the order to be released from customs. Mura Muse is not responsible for any delays or additional charges arising from customs clearance.