Frequently Asked Questions

Mura Muse is an Indian heritage fashion and textile brand centred around handcrafted textiles, traditional techniques, hand-block printing and contemporary interpretations of Indian craftsmanship.

Our pieces combine traditional Indian textile craftsmanship with contemporary design, with the human hand remaining an integral part of the making process.

Our collections incorporate handcrafted processes and hand-block printing techniques. Subtle differences between pieces are an inherent part of the craft.

Hand-block printing involves manual placement and stamping of each block, so variations in print placement, alignment, intensity and consistency can occur. These are characteristics of the handcrafted process.

The product reflects the design and specifications displayed on the website, but physical colour can appear slightly different because of photography, lighting, screen settings and individual display devices.

Each impression is created manually, so the placement and pressure applied to the block can differ subtly from one piece to another.

No. Variations in colour, print placement, texture, weave, alignment and finish resulting from handcrafted and hand-block printing processes are not treated as defects solely because of those variations.

No. Handcrafted production means that no two pieces need to be visually identical in every detail. Subtle differences are part of what makes each piece distinctive.

Mura Muse works with traditional textile heritage and original creative expressions. Original designs, creative compositions, artwork and other creative assets developed for Mura Muse are protected to the extent available under applicable law.

Some Mura Muse campaign and product imagery may feature AI-generated models. The garments, prints and textile designs represented in such imagery are based on Mura Muse's actual designs.

No. Mura Muse takes care to preserve the design, print and visual details of the actual product when creating such imagery. The model or surrounding visual presentation may be digitally generated.

Styling, lighting, model proportions and screen presentation can affect how a garment appears visually, while the physical product retains its actual handcrafted characteristics.

Please refer to the size and measurement information provided on the relevant product page before placing your order.

Mura Muse does not issue refunds for incorrect size selection or change of mind. Any permitted return or exchange remains subject to the applicable policy.

Customisation, bespoke work and alterations are handled according to specifications agreed with the customer. The applicable production and delivery timeline is communicated before the order is confirmed.

Customised, personalised, altered, bespoke and made-to-order products cannot be cancelled once production has commenced, except where required by applicable law or where the product has a confirmed defect or materially differs from the agreed specifications.

The first wash must be dry cleaned. After the first wash, the garment can be washed in cold water; however, repeated washing can affect the original lustre and finish. Dry cleaning is therefore recommended throughout the life of the garment.

After the first dry-clean-only wash, cold-water washing is permitted. Continued dry cleaning is recommended to help preserve the original finish.

Dry cleaning is recommended to help preserve the original finish and lustre of the garment throughout its life.

Mura Muse does not guarantee the longevity, permanence or continued lustre of gold- or silver-finished elements or products. Appropriate care is essential.

Select your desired product, provide the required information and complete payment through the payment method available at checkout. An order is confirmed after successful payment and issuance of an order confirmation by Mura Muse.

Payment can be made through the payment methods made available on the Mura Muse website at checkout. Payments are processed through authorised third-party payment providers.

Mura Muse does not directly store complete card details or sensitive payment credentials handled by authorised third-party payment providers.

Please contact muramuse96@gmail.com with your payment reference and transaction details so that we can verify the order status.

Mura Muse reserves the right to cancel an order in circumstances including suspected fraud, technical or pricing errors, incorrect product information or inability to fulfil the order.

If Mura Muse cannot fulfil a confirmed order because the product is unavailable, we will notify you and process the appropriate resolution.

Yes. Mura Muse can change product prices and promotional offers; however, a price change does not affect an order already confirmed by Mura Muse.

Standard orders have an average overall delivery timeline of 10–12 days.

Products identified as in stock or ready to ship are dispatched within 2 working days and are expected to reach customers approximately 7 days after dispatch within India.

Customised, bespoke, altered and made-to-order products follow a production and delivery timeline based on the nature and extent of the agreed work. The applicable timeline is communicated before confirmation.

Yes. Mura Muse delivers across India through designated logistics partners.

International shipping is not currently included in the Mura Muse delivery policy and must be separately confirmed before being offered.

Applicable shipping charges are displayed at checkout before the order is completed.

Available tracking details are shared after dispatch. Tracking activation depends on the courier's system after the shipment is handed over.

Customers must provide an accurate name, complete address, PIN code, email address and contact number.

Mura Muse is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information. Applicable re-dispatch or additional shipping charges are the customer's responsibility.

Where an order is returned because of refusal, repeated failed delivery attempts or failure to respond to the courier, applicable re-shipping or logistics charges are the customer's responsibility.

Delays caused by courier disruptions, adverse weather, transportation issues, government restrictions or other circumstances beyond Mura Muse's reasonable control are outside Mura Muse's responsibility.

Mura Muse can dispatch products together once all items are ready or arrange separate shipments where appropriate.

Record a continuous opening/unboxing video showing the package, shipping label, opening process and product condition, retain the packaging and submit the evidence with your claim.

The continuous unboxing video provides evidence of package and product condition at delivery and is required for claims involving damage, tampering, defects, incorrect products, missing items or materially different products.

The video should continuously show the package, shipping label, opening process and condition of the product immediately upon opening.

A claim must be submitted within 48 hours of delivery with the order number, continuous unboxing video and clear photographs or videos of the product and packaging.

Mura Muse can decline a claim where the required unboxing video or sufficient supporting evidence is not provided and the available evidence does not establish the product's condition at delivery, subject to applicable consumer law.

Mura Muse operates a no-refund policy for change of mind, personal preference, incorrect size selection and other reasons unrelated to a confirmed product issue, subject to consumer rights that cannot legally be excluded under applicable Indian law.

No. Change of mind and personal preference does not qualify for a refund under the Mura Muse policy.

No. Incorrect size selection does not qualify for a refund. Any permitted exchange request remains subject to the applicable policy.

A defect claim must be submitted within 48 hours with the order number, continuous unboxing video and clear photographs or videos. Mura Muse will assess the claim against the applicable policy and order records.

Contact Mura Muse within 48 hours at muramuse96@gmail.com with your order number, continuous unboxing video and clear photographs or videos showing the product and packaging.

No. Variations in colour, print placement, texture, weave, alignment and finish arising from handcrafted processes are not considered defects solely because of those variations.

The product must be unused, unworn, unwashed and in its original condition, with applicable tags, packaging and accompanying materials intact. Products showing use, alteration, staining, washing or damage are not eligible.

Customised, personalised, altered, bespoke and made-to-order products cannot be cancelled, returned or exchanged once production has commenced, except where required by applicable law or where the product has a confirmed defect or materially differs from agreed specifications.

For a confirmed defect, incorrect product or issue attributable to Mura Muse, Mura Muse determines the applicable shipping arrangement. For another permitted return or exchange, applicable shipping charges are borne by the customer.

Send your request to muramuse96@gmail.com with the order number, product details, reason and relevant photographs or videos. Mura Muse will assess the request against the applicable policy and order records.

Mura Muse does not issue refunds except where required by applicable law or expressly approved under the policy. Approved refunds are processed through the original payment method.

No. Mura Muse photographs, product imagery, written content, artwork, designs, graphics, videos, website elements and other original creative assets cannot be copied, reproduced, modified, distributed, published or commercially exploited without prior written authorisation.

No. Mura Muse's original creative assets and designs cannot be reproduced, commercially used or exploited without prior written authorisation.

Unauthorised reproduction or commercial use of Mura Muse content is not permitted. Any authorised use must have prior written permission.

No. Mura Muse photographs and other creative assets cannot be used for advertising or other commercial purposes without prior written authorisation.

Traditional techniques and public-domain motifs are not claimed as exclusively owned by Mura Muse. However, original Mura Muse designs, creative compositions and other original expressions remain protected to the extent available under applicable law.

The Mura Muse name, logo and other brand identifiers cannot be used in a manner suggesting unauthorised association, sponsorship, endorsement or commercial affiliation.

Mura Muse collects information including name, email address, phone number, billing and delivery address, order and transaction information, account information, customer communications and information provided for customised or bespoke orders.

Information is used to process orders, arrange delivery, facilitate payments, provide support, manage accounts, process applicable returns or refunds, communicate updates, improve services, prevent fraud and comply with legal obligations.

Relevant information may be shared with payment processors, logistics partners, hosting and technology providers, customer-support providers and professional advisors where required to operate the business or comply with law.

Mura Muse uses customer contact information for collection launches, offers, events and brand communications where the applicable legal basis or consent exists. Customers can opt out through the available unsubscribe mechanism or by contacting muramuse96@gmail.com.

Mura Muse uses cookies and similar technologies for website functionality, preferences, performance and permitted analytics or marketing activities.

Mura Muse implements reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss or disclosure.

Mura Muse retains personal information for the period necessary to fulfil the purposes for which it was collected, maintain business records, resolve disputes, prevent fraud and comply with applicable legal and regulatory requirements.

Customers have the rights available under applicable data-protection law, including applicable rights relating to access, correction, deletion, consent withdrawal and grievance redressal.

Where processing is based on consent, customers can withdraw consent by contacting Mura Muse, subject to the effect withdrawal has on services requiring the relevant information.

Mura Muse does not knowingly collect personal information from minors and children in circumstances where such collection is prohibited by applicable law.

Please contact Mura Muse at muramuse96@gmail.com for assistance with customer information associated with your order or account.

The website must only be used for lawful purposes. Unauthorised access, interference with security, malicious code, scraping, unauthorised reproduction and fraudulent activity are prohibited.

Mura Muse takes reasonable care to maintain accurate information and may correct typographical, technical, pricing, product or other errors and update website content where required.

For questions regarding products, orders, shipping, returns, exchanges, privacy or website matters, contact Mura Muse at muramuse96@gmail.com. For order-related enquiries, include your order number and relevant details.

The complete Terms & Conditions, Privacy Policy, Shipping & Delivery Policy and Returns, Exchanges & Refunds Policy published on the Mura Muse website contain the governing provisions for your purchase and use of the website.

Contact Mura Muse at muramuse96@gmail.com and our team will assist you with your query.